Privacy Policy

1. Introduction

Green Skip Hire ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our skip hire services.

We are registered as a data controller with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

When you book a skip or contact us, we may collect:

• Name
• Email address
• Phone number
• Delivery address
• Postcode
• Payment information (processed securely by Worldpay - we do not store card details)
• Any additional information you provide in messages or access notes

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Location data (general area based on IP address)

This information is only collected if you consent to analytics cookies. See our Cookie Policy for more details.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide our services: Processing your skip hire booking, arranging delivery and collection
• To communicate with you: Sending booking confirmations, updates about your order, and responding to enquiries
• To process payments: Facilitating secure payment via our payment provider (Worldpay)
• For legal compliance: Maintaining records as required by waste carrier regulations and tax laws
• To improve our services: Analysing how our website is used to enhance user experience (with your consent)
• For marketing: Sending promotional communications (only with your explicit consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: Processing necessary to fulfil your skip hire booking
• Legal obligation: Processing required by law (e.g., waste transfer notes, tax records)
• Legitimate interests: Processing for our business interests where it doesn't override your rights
• Consent: For analytics cookies and marketing communications

5. Data Sharing

We may share your personal information with:

• Payment processors: Worldpay processes payments on our behalf. They have their own privacy policy.
• Email service providers: We use Resend to send transactional emails (booking confirmations)
• Analytics providers: Google Analytics (only with your cookie consent)
• Regulatory authorities: Environment Agency and other bodies as required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for the following periods:

• Booking records: 7 years (for tax and legal compliance)
• Waste transfer notes: 3 years (legal requirement)
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months (Google Analytics default)

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for data in transit
• Secure payment processing via PCI-DSS compliant provider (Worldpay)
• Access controls and authentication
• Regular security assessments

No method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Cookies

Our website uses cookies to enhance your experience. Analytics and third-party cookies are only set with your explicit consent. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

14. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):